Twinkle Toes Terms of Service

Last updated: 9 August 2026

These Terms of Service govern the use of the Twinkle Toes website and the purchase of products and services offered through it.

Twinkle Toes is operated by:

Legal business name: Rayman Company
Registered address: New Cairo, Cairo, Egypt 
Email: info@twinkletoes.net
Telephone/WhatsApp: +20 106 983 3999

By using the website, creating an account, or submitting an order, the customer agrees to these Terms of Service and the policies linked on the website, including the Privacy Policy, Shipping Policy, and Return, Exchange, Refund and Cancellation Policy.

Nothing in these terms limits any mandatory consumer rights available under applicable Egyptian law.

1. Website use

The website is intended for use by adults who are legally able to enter into a purchase agreement.

Products sold for babies and children must be purchased by a parent, guardian, or other responsible adult.

Customers must not:

• Use the website for unlawful or fraudulent purposes
• Attempt to interfere with the website’s security or operation
• Submit false customer, payment, delivery, or account information
• Copy, reproduce, or misuse website content without permission
• Use automated tools to collect website information without authorization

Twinkle Toes may restrict or suspend access where fraud, misuse, security risks, or unlawful activity are reasonably suspected.

2. Product information

Twinkle Toes sells baby and children’s products, including socks, underwear, bodywear, pajamas, baby essentials, towels, covers, accessories, bundles and gift products.

We aim to provide accurate information about:

• Product composition
• Size and age range
• Color
• Pack quantity
• Care instructions
• Price
• Availability
• Product images

Colors and appearance may differ slightly because of screen settings, photography, lighting, manufacturing batches or packaging updates.

Customers should review the size guide, age information, materials, pack quantity and product description before ordering.

3. Orders

Submitting an order does not automatically mean that the order has been accepted.

An order is accepted when Twinkle Toes confirms that it can process and fulfil it.

We may contact the customer to verify:

• Customer identity
• Contact details
• Delivery address
• Product selection
• Payment information
• Cash-on-delivery availability
• Unusual order quantities

Twinkle Toes may refuse or cancel an order when:

• A product is unavailable
• The price or product information contained an clear error
• Payment authorization fails
• Delivery information is incomplete or inaccurate
• Fraud or misuse is reasonably suspected
• The order exceeds reasonable purchase limits
• Delivery cannot be provided to the selected location

When a paid order is cancelled by Twinkle Toes, any amount due to the customer will be handled according to the payment method, applicable policies and applicable law.

4. Product availability

All products and variants are subject to availability.

Adding an item to the cart does not reserve it. Inventory is normally reserved only after the order has been successfully submitted or paid, depending on the payment method.

If a product becomes unavailable after an order is placed, Twinkle Toes may offer:

• The same product in another agreed size or color
• A suitable replacement
• Removal of the unavailable item
• Cancellation and refund where applicable

No replacement will be made without informing the customer.

5. Prices and payments

Prices are displayed in Egyptian pounds unless otherwise stated.

Applicable delivery charges, discounts and other amounts will be shown before the customer completes checkout.

Twinkle Toes may update product prices at any time. Price changes do not normally affect an order that has already been accepted, except where there is an obvious technical, typing or pricing error.

Available payment methods may include:

• Online card payment
• Digital payment methods
• Cash on delivery
• Gift cards
• Store credit
• Other payment methods displayed at checkout

Payment methods may vary depending on the customer’s location, order value, account history or delivery method.

6. Discount codes and promotions

Discounts, promotional codes and special offers may be subject to:

• Start and expiry dates
• Minimum order values
• Eligible products or collections
• Customer eligibility
• Usage limits
• Excluded products
• Combination restrictions

Unless specifically stated otherwise:

• Only one discount may apply per order
• Discounts cannot be exchanged for cash
• Discounts cannot be applied after an order is completed
• Expired promotions will not be extended
• Returned items may reduce or cancel the value of a promotion

Twinkle Toes may cancel a promotion where there is an obvious error, fraud, misuse or technical malfunction, subject to applicable law.

7. Shipping and delivery

Customers must provide complete and accurate delivery information, including:

• Recipient’s full name
• Telephone number
• Complete address
• Area, city or governorate
• Building, floor and apartment details where applicable
• Any necessary delivery instructions

Estimated delivery times are not guaranteed unless expressly confirmed as guaranteed.

Delivery may be affected by:

• Courier delays
• Weather
• Public holidays
• High order volumes
• Incorrect addresses
• Recipient unavailability
• Events outside reasonable control

Customers should review the Shipping Policy for current delivery areas, charges and estimated timeframes.

8. Gift orders

Customers may select the option to send an order as a gift.

The purchaser is responsible for providing accurate recipient details, including:

• Recipient’s name
• Telephone number
• Email address where applicable
• Delivery address
• Gift message
• Preferred delivery date

Preferred delivery dates are requests unless expressly confirmed as guaranteed.

Twinkle Toes may contact the purchaser or recipient to arrange delivery.

The purchaser confirms that they are permitted to provide the recipient’s personal information for fulfilment of the gift.

9. Gift cards

Digital gift cards are issued electronically after the gift-card order is processed and fulfilled.

Gift cards:

• Have the value shown when purchased
• Can be redeemed through eligible Twinkle Toes checkout channels
• May be used across more than one order until the balance is exhausted
• May be combined with other payment methods where supported
• Cannot normally be used to purchase another gift card
• Must be kept secure by the customer or recipient

Only the recipient or customer can access the complete gift-card code. Shopify treats gift cards as a monetary-value instrument and displays only limited code information to the merchant.

Twinkle Toes is not responsible for a gift-card code disclosed to or used by another person unless the loss resulted from an error by Twinkle Toes.

Gift-card expiry, refund and redemption rules will follow the terms displayed at purchase and applicable law. Regional rules governing gift cards may vary.

10. Cancellations

Customers may request cancellation before the order or relevant item has been fulfilled.

Once an order has been prepared, fulfilled or handed to the courier, cancellation may no longer be possible. The customer may instead follow the applicable return or exchange procedure after delivery.

Twinkle Toes may attempt to stop a shipment but cannot guarantee that a courier shipment can be recalled.

11. Returns, exchanges and refunds

All returns, exchanges, defects and refunds are governed by the separate Return, Exchange, Refund and Cancellation Policy.

Eligible products may be returned or exchanged within the periods required by applicable law.

Underwear whose hygienic packaging has been removed may be excluded from return or exchange, except where the product is defective or incorrect. Egypt’s Consumer Protection Agency identifies opened underwear as an exception to the general 14-day return right, while defective products have a separate 30-day remedy.

These Terms do not replace or reduce the rights described in the Return Policy.

12. Refused and uncollected orders

Customers must remain available at the telephone number supplied and cooperate with reasonable delivery attempts.

If an order cannot be delivered because the customer:

• Refuses it without an applicable legal reason
• Repeatedly fails to receive it
• Provides incorrect contact or address information
• Does not respond to reasonable delivery attempts

Twinkle Toes may inform the customer of documented delivery or return-delivery costs and may require advance payment before accepting a future order.

No additional amount will be added to another order without first informing the customer.

13. Customer accounts

Customers may use Shopify Customer Accounts to:

• View past orders
• Update profile information
• Save and manage addresses
• Access eligible store credit
• Use loyalty features when activated
• Purchase previous products again

Customers are responsible for keeping access to their email account, devices and verification codes secure.

A guest order may still be associated with the email address entered at checkout.

14. Loyalty and referral program

When the Twinkle Stars Loyalty Program is activated, participation may be subject to separate rules covering:

• Points earned
• Tier qualification
• Birthday rewards
• Referral rewards
• Redemption values
• Reward expiry
• Returns and cancelled orders
• Excluded products or transactions

Points and rewards:

• Have no cash value unless required by law
• Cannot be transferred unless the program expressly allows it
• May be adjusted where an order is cancelled, refunded, disputed or fraudulent
• May require the customer to sign in using the same email address used for the order

Twinkle Toes may update or discontinue the loyalty program with reasonable notice, subject to applicable law and any rewards already earned.

15. Reviews and customer content

Customers may submit reviews, photographs or other content where the website provides this option.

The customer confirms that submitted content:

• Is accurate and based on genuine experience
• Does not violate another person’s rights
• Does not contain unlawful, abusive or misleading material
• Does not disclose another person’s private information without permission

Twinkle Toes may remove content that violates these conditions.

Submitting content grants Twinkle Toes permission to display and use it for website and marketing purposes, unless otherwise agreed.

16. Intellectual property

The Twinkle Toes name, logos, designs, images, text, graphics, website layout and other brand materials are owned by or licensed to Twinkle Toes.

They may not be copied, reproduced, distributed, modified or commercially used without prior written permission.

17. Third-party services

The website may use services provided by third parties, including:

• Shopify
• Payment processors
• Courier companies
• Loyalty and review applications
• Social-media platforms
• Maps
• Analytics and communication tools

Third-party services may have their own terms and privacy policies.

Twinkle Toes is not responsible for an independently operated third-party service, except to the extent required by law.

18. Website availability

Twinkle Toes aims to keep the website available and accurate but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance
• Platform outages
• Security updates
• Technical faults
• Events outside reasonable control

We may correct website errors and update content without notice where this does not affect an already accepted order or mandatory customer right.

19. Liability

Twinkle Toes is responsible for its obligations under the order and applicable law.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including mandatory consumer rights relating to defective, unsafe or incorrectly supplied products.

To the extent legally permitted, Twinkle Toes is not responsible for losses caused solely by:

• Incorrect information supplied by the customer
• Unauthorized access caused by the customer’s failure to secure their account or email
• Misuse of a product contrary to its instructions
• Events outside reasonable control
• Independent third-party services

20. Changes to these Terms

Twinkle Toes may update these Terms to reflect changes in:

• Products and services
• Website functionality
• Payment or delivery arrangements
• Loyalty or gift-card programs
• Legal requirements
• Business practices

The updated Terms will be posted on this page with a revised “Last updated” date.

Changes do not remove rights that already arose under a completed or accepted order.

21. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt.

Any dispute will be handled by the courts or consumer-protection authorities having jurisdiction, without limiting the customer’s right to submit a complaint to the Egyptian Consumer Protection Agency.

Egypt’s Consumer Protection Agency can issue binding decisions in certain disputes concerning statutory replacement or refund rights.

22. Contact information

Questions about these Terms may be sent to:

Twinkle Toes
Operated by: Rayman Company
Registered address: New Cairo, Cairo, Egypt 
Email: info@twinkletoes.net
Telephone/WhatsApp: +20 106 983 3999